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Delivery Information

Free Delivery (Terms & Conditions)

Delivery

We offer free worldwide delivery on most orders (terms and conditions apply).

Estimated lead time for most orders is 6–12 weeks, depending on the product, level of customization, and production schedule. Delivery charges may apply for remote or difficult-to-access locations or where special delivery arrangements are required. Any applicable charges will be confirmed before shipment.

Lead Time Notice

All lead times provided at the time of order confirmation are estimated and are based on our current production schedule.

Because our fixtures are handcrafted and many are custom-made, production times may occasionally change due to:

  • Custom design requirements

  • Complex manufacturing processes

  • Material availability

  • Quality control inspections

  • Unforeseen production circumstances

If we expect your order to require additional production time, whether a few extra days or several weeks, we will notify you as soon as possible with an updated estimated shipping date. We will make every reasonable effort to keep you informed throughout the production process so you can plan your project accordingly.

While we strive to meet all estimated delivery dates, these dates are not guaranteed and may be subject to change.

Delivery Service

Delivery is made to the ground floor at the main entrance of the delivery address or entrance gate.

Customers are responsible for arranging assistance to unload the shipment from the delivery truck. Depending on the size and weight of the purchased items, additional people may be required to help unload the shipment.

The "Additional Information" section on each product page includes the number of packages and the approximate weight of each package. Delivery carriers do not move products inside the building or provide installation services.

Changes to Delivery Information

If you need to change your delivery address, phone number, or any delivery requirements, please contact us at [email protected] as soon as possible.

All changes must be approved by Alan Mizrahi Lighting. Additional charges may apply depending on the requested changes.

Delivery Dates

We will use our reasonable efforts to deliver your order within the estimated delivery timeframe. However, we shall not be liable for any loss, costs, damages, or expenses arising directly or indirectly from delays in production or delivery beyond our reasonable control.

Delivery will be made to the address provided with your order, and it is your responsibility to ensure that appropriate arrangements have been made to receive the shipment.

Inspection Upon Delivery

Please inspect your shipment carefully before signing the delivery receipt.

If it is not possible to inspect the shipment at the time of delivery, please inspect all items immediately after receipt and notify us within 48 hours of delivery if any products are damaged.

Please include clear photographs showing any damage to both the packaging and the product.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incomplete, or does not match your purchase, please contact us as soon as possible.

If any parts are missing or damaged, or if assembly instructions are missing, please contact us before attempting installation. Include:

  • Your order number

  • A description of the issue

  • Photographs of any damaged parts (when applicable)

Replacement parts will be sent as quickly as possible.

Additional Delivery Charges

Our standard free delivery service applies only to locations that are reasonably accessible by commercial freight.

Additional delivery charges may apply in the following situations:

  • The delivery address is changed after the order has been processed.

  • The delivery location has restricted access, including narrow roads, gates, parking restrictions, stairs, elevators, or other obstacles that were not disclosed when the order was placed.

  • A second delivery attempt is required because access was unavailable or no adult (18 years or older) was present to receive the shipment.

  • The delivery location is in a remote or difficult-to-service area.

  • Special handling, equipment, or delivery services are required.

Please provide any special delivery instructions during checkout to help avoid additional charges or delays.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: [email protected]

Phone: (214) 628-0210