ALAN MIZRAHI
Certified Sales Reps


DALLAS MARKET CENTER

ALAN MIZRAHI LIGHTING
2050 Stemmons Freeway
10th Floor, Showroom #10020
Dallas, TX 75207
Tel: (214) 628-0210
Fax: (214) 760-1556
Email: Lauren Scott (Trade Account/Commercial Projects) lauren@alanmizrahi.net


NEW YORK HEADQUARTERS

LIGHTING DESIGN, INC.
(Dallas/New York/Montreal)

140 Bowery Street
New York, NY 10013
Tel: (347) 201-8114
Fax: (212) 941-8716
Contact: Dan Eastman
Email: dan@alanmizrahi.net


DENVER

ALAN MIZRAHI LIGHTING
3470 W. Tennessee Ave.
Denver, CO 80219
Email: Jessica Mayer jessica@alanmizrahi.net


CANADA MONTREAL

ALAN MIZRAHI LIGHTING
1553 Andre Street
Montreal Canada H2L 3T5
Contact: Rubin Frucht
Email: alan.alanmizrahi@gmail.com


DUBAI CITY MALL

ALAN MIZRAHI LIGHTING
Contact: Madi Marathi
(Store Manager)
The Dubai Mall
P.O.Box: 113444
Dubai, UAE
Email: order@alanmizrahi.net


EUROPE

ALAN MIZRAHI LIGHTING
Contact: Michael Bolger
Belgium Brussels
Email: mike@alanmizrahi.net


AUSTRIA

AUSTRIA CITIES LIGHTING STORE
Alan Mizrahi
Rinner Strasse 14
6071 Aldrans / Tyrol
Austria
Email: mizrahiweb@yahoo.com

Return Policy

RETURN POLICY & PROCEDURES

We aim to provide with the best quality products at the affordable price, and truly wish you will be pleased with the product which you have ordered from our website. However if for any reason you are not, please follow the following instructions for returning items.Under the consumer protection ( distant selling ) regulation 2000 you are entitle to a 14 days cooling off period. This means you have the right to cancel for replacment changes or damage , As all our orders are made to order in writing at shipping@alanmizrahi.com up to 14 working days after you have received your order for reason of return,

For further information on your rights as a internet Shopper, please refer to the Office of Fair Trading website – in particular , view the following web page : http://www.oft.gov.uk/Legal/DSR/default.htm

We will ask you to check that your delivered products have arrived in perfect condition, before or after signing the delivery form, so please open and check your order when you receive it. If you are not satisfied with the goods upon delivery, please note this on the delivery form and contact us as soon as possible within 3 days . All items and parts of it must be checked prior to assembly. If the delivered item does not match yours order, or is damaged or incorrectly supplied, please contact to discuss a return for replacement changes or damage , for repair or replacement. Please include your customer order details with the item(s) to be returned, as these are necessary for processing a return. Once received, the items will be checked and our customer service will contact you to discuss a possible replacement or Changes,

Our Customer Service team will then contact you to organise, as appropriate, a collection and explain all the necessary procedures. However, you will be charged for the collection $100 for any item retun to us for Changes only,

Please note that we cannot Change  on self-assembled goods which have been damaged by you during assembly. If you would like to exercise the right to reject the goods you must take care of the goods until they are returned to us. Please ensure that the goods are returned with all part and the original packaging. Self-assembly goods are only possible to cancel prior to assembly. Once the goods have been assembled or partially assembled we will not be able to accept returns.

ALAN MIZRAHI LIGHTING cannot accept cancellation in situations where the goods have been damaged, personalized, modified, or otherwise used in such a way as would make it impossible for them to be returned to us, they have to be in condition in which they were delivered to you. Goods to be returned must clearly show our order number on the package.

If you are not totally satisfied with your purchase, you can return a purchased item to us within 14 days after receiving delivery, with accompanying email.

We will issue a return info within 2 weeks of receiving an item for Changes or damage only, it for a different colour or sizes, if the following conditions met:

  • The item has to be returned unused and in a re-saleable condition.
  • The item must be returned in full, original packaging.
  • Applicable care has to be taken while item is in your possession or in transit.

Refund or credits for other collection charges. We deliver goods for free, however, if you would like to cancel you purchase within 14 Business days, you will be charge certain fees: $100 for Each Items in USA and for Europe & London for, £150 for any items in the rest of the UK Mainland and Europe.in addtion we charge for shipping picup fees for your Total orders , 

Note: Return policy which mentioned above, does not apply to made-to-order items, as made-to-order items are made especially tailored for you.

Made-to-order/customised items. Our made-to-order/customised items can not be returned as it will be produced specially tailored to your needs. However, you have 48 hours cancellation time, before item goes into production team.

RETURNS OF MADE TO ORDER ITEMS

Please note that all ALAN MIZRAHI LIGHTING products are tailor made to your personalised order and as such are not returnable once they have been delivered. For this reason it is imperative that you understand this before you complete the transaction. We will repair any faults on our delivered products to your satisfaction and make good on any deficiencies with the products ordered.

Incorrect & faulty items

ALAN MIZRAHI LIGHTING advises to check your goods as soon as they delivered. If the item you received is incorrect or it has been damaged in delivery. Please contact us within 3 days by email with photos of damaged item attached.

Larger fixtures pieces are delivered by specialist-handling courier, at this time if there is any transport damage or any other flaws, it has to to be noted in courier's delivery sheet. However, if you have received incorrect item, simply contact us by sales@alanmizrahi.net and we will be back with solution in 24 hours.

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© 2018. Alan Mizrahi Lighting & Design. All Rights Reserved.